Frequently Asked Questions

Orders are typically processed within 1–2 business days. Delivery times vary depending on your location and will be shown at checkout whenever possible.

Yes. Once your order has been shipped, you will receive a tracking link via email.

We begin processing orders as quickly as possible. If you would like to make changes or cancel your order, please contact us immediately. While we cannot guarantee changes after an order is placed, we will do our best to assist you.

You may return your order within 30 days of receiving it, in accordance with applicable consumer protection laws. Returned items must be unworn, unused, and in their original condition.

To request a return, please check our returning page. returning

Once your return has been received and inspected, refunds will be processed to the original payment method. Processing times may vary depending on your payment provider.

Unless the item is defective, incorrect, or otherwise required by law, return shipping costs are the responsibility of the customer.

Please contact us as soon as possible after receiving your order. We will work with you to resolve the issue and, where applicable, provide a replacement or refund.

Fit information is provided on each product page. If you are between sizes, we recommend reviewing the size guide before placing your order.

Most products fit true to size unless stated otherwise on the product page.

We accept major payment methods available through our checkout, including credit and debit cards, as well as other payment options shown at checkout.

Yes. All payments are processed through secure and encrypted payment providers.

You can reach our support team atsupport@velverio.com. We aim to respond within 24 hours on business days. contact

Consumers are entitled to legal rights regarding products that are faulty or not as described. If you experience an issue with your order, please contact us for assistance.

Please contact us immediately. If your order has not yet been shipped, we may be able to update the address. Contact us with the urgent help needed information on the contact page. contact

For international orders, customs duties, taxes, or import fees may apply depending on your country. These charges are the responsibility of the customer unless otherwise stated.

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