Shipping policy
At Velverio, we aim to deliver your order as quickly and reliably as possible.
Processing Time
Orders placed before 5:00 PM (17:00 CET) on business days are processed the same day.
Orders placed after 5:00 PM, on weekends, or on public holidays will be processed on the next business day.
Delivery Times
Estimated delivery times:
- The Netherlands: Next business day
- Europe: 2–5 business days
- International: 5–10 business days
Please note that delivery times are estimates and may vary depending on the shipping carrier and destination.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address.
Free shipping promotions may be offered from time to time and will be clearly displayed on our website.
Order Tracking
Once your order has been shipped, you'll receive a confirmation email with a tracking number so you can follow your shipment.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer.
Shipping Delays
Although we strive to deliver every order on time, delays caused by shipping carriers, customs, or unforeseen circumstances are beyond our control.
Incorrect Shipping Address
Please ensure that your shipping information is correct before completing your order.
Velverio is not responsible for delays or additional costs resulting from incorrect or incomplete shipping details.
Lost or Damaged Orders
If your order is lost in transit or arrives damaged, please contact us at support@velverio.com as soon as possible. We'll work with the shipping carrier to resolve the issue promptly.
Questions?
For any shipping-related questions, please contact us at:
We aim to respond within 1–2 business days.